Due to the negligence of Indigo Airlines, the family going from Delhi to Bangalore has been stuck at the airports for the last 20 hours. First the flights were delayed ,missed a connected flight and then the flight changed and then Indigo Airline left the luggage in Mumbai itself. The family is waiting for the luggage at Bangalore Airport.
Amit Sharma, resident of Palm Rose Society, Jalandhar, said that he is going to Bengaluru with two family members. On the 14th, he had a flight from Delhi to Mumbai at 4:15 pm, which was to reach Mumbai Terminal 2 at 6:30 pm. His next flight from there was at 8:10. But by the time his flight took off from Delhi it was already 8:10. He missed his flight from Mumbai to Bangalore.
Indigo scheduled the next flight at 11 am. But the flight from Delhi landed him at Terminal 2 in Mumbai. Whereas the next flight was from Terminal One. From there he took a taxi to Terminal 1. Before he reached the airport his 11 o'clock flight had already left. When he contacted Indigo, he was given a flight time of 2 o'clock in the night. He boarded the flight from Mumbai at 2 o'clock and reached Bangalore after two hours.
But after reaching Bengaluru, he got another shock when he did not find his luggage at the airport. They kept waiting but the luggage did not arrive. Nobody knew anything. Then, after a lot of effort, the Indigo staff told that their bags were lying at the Mumbai airport and would reach Bengaluru in the next flight. Amit Sharma and his family are waiting for their luggage at Bangalore Airport till 2 o'clock on 15th January. Indigo has told that they will get their bags by the 2 o'clock flight.
Don't know whether we will get the bags or not
Amit Sharma told that this has been the worst journey of his life, where he was harassed by the staff of Indigo Airlines. When their bags were missed, the staff told them to go home, the bags would reach their homes in a day or two. When he did not agree, the staff started searching the bags and found out that no one had picked up the bags from Mumbai airport. Even now he is sitting at the airport, not knowing whether he will get his bags or not.